These Terms and Conditions (“Terms”) govern access to and use of www.apibox.co.in, the ApiBox portal, APIs, dashboards and related services (“Platform”). The Platform is owned and operated by Knockus Services Private Limited, having its registered office at FF-23, 2nd Floor, Gali No. 2, Mangal Bazar, Laxmi Nagar, Delhi - 110092 (“Company”, “we”, “us” or “our”). “ApiBox” is a brand of the Company and is not a separate legal entity.
IMPORTANT: The Platform is intended only for verified business users. By registering, clicking “I Agree”, accessing an API, funding an allotted Virtual Account, placing or accepting a transaction, or otherwise using the Platform, you confirm that you have read, understood and agreed to these Terms and the policies incorporated by reference.
1.1 Eligibility. You must be a legally competent individual acting for a valid business, company, LLP, partnership, proprietorship or other permitted entity in India, be at least eighteen years old, and have authority to bind that entity.
1.2 B2B use. The Platform is offered for bona fide business use and not for personal or household consumption. You shall not misrepresent your status or use the Platform for an unregistered, prohibited or unlawful activity.
1.3 Authority. If you use the Platform for an organisation, “you” and “User” include that organisation. Actions of authorised users, employees, API credentials, retailers and sub-agents operating under your account are attributable to you, subject to proven Platform compromise or the Company’s fraud, wilful misconduct or gross negligence.
2.1 Registration. You shall provide accurate legal name, PAN, GSTIN, constitutional documents, beneficial ownership, authorised signatory, bank-account and business-use information and keep it current.
2.2 Verification. The Company may verify information, request additional evidence, perform risk and compliance checks, validate bank accounts and decline or condition access. Registration does not create an unconditional right to any Service.
2.3 Account security. You shall protect passwords, OTPs, API keys, IP whitelists, devices and sessions; restrict access; rotate secrets; and immediately report suspected compromise. You shall not share credentials between unrelated legal entities.
2.4 Downstream users. Where the Platform permits retailers, sub-agents or other downstream users, you are responsible for their lawful onboarding, KYC where applicable, training, monitoring, pricing, complaints and conduct. They may not bind or represent the Company.
3.1 Dual role. Every eligible Registered User may, subject to approval and the relevant transaction, act as a Buyer, a Seller, or both. Buyer and Seller are transaction-specific capacities, not permanent or mutually exclusive account categories.
3.2 Separate obligations. A User may purchase a Service as Buyer in one transaction and supply or enable a Service as Seller in another, including in the same settlement period. Each transaction shall independently identify the supplier, recipient, invoice issuer, value, fee, commission, tax treatment and settlement obligation.
3.3 No merger of roles. Obligations, balances, invoices and liabilities arising in one capacity do not merge with or extinguish those arising in the other capacity. The Company may maintain separate ledgers, invoice series, limits, reconciliations and compliance checks for each capacity.
4.1 Marketplace. ApiBox is a B2B marketplace and technology platform enabling approved prepaid mobile and DTH recharge, BBPS/utility bill-payment, digital gift voucher, bus and flight booking, PAN-related, KYC/onboarding and other permitted API or digital transaction services through Sellers, service providers and Authorised Partners. Availability and eligibility vary by Service.
4.2 Company role. The Company provides Platform access, transaction routing, API connectivity, invoicing, reconciliation, ledger and settlement workflows. Its precise capacity may differ by transaction and shall be determined from the invoice and transaction record.
4.3 Authorised Partners. Regulated banking, payment, BBPS or other regulated functions are performed through the applicable bank, BBPOU/COU, payment or service partner. Nothing on the Platform represents the Company as holding a regulatory authorisation that it does not hold.
4.4 Changes. Services, operators, billers, routes, margins, availability, limits and technical specifications may change. Material commercial changes will be notified through the Platform, email or another authenticated channel and will operate prospectively.
4.5 Subscription plans. Where a subscription plan is offered, its validity, usage limits, features, recurring period, overage charges, renewal and cancellation terms will be displayed before purchase or recorded in an accepted order. The Company may change a plan prospectively from the next renewal term after reasonable notice. No automatic paid upgrade or recurring debit will occur unless the User has expressly authorised it through an available payment mandate or accepted order.
4.6 Free access and beta releases. Free, trial, alpha or beta Services are optional and may be modified or withdrawn. They may be incomplete and are provided on an “as available” basis without committed SLA, continued availability or production suitability, subject to non-waivable law and the Company’s security/data obligations.
5.1 Underlying invoice flow. For the agreed transaction structure, the Seller raises the legally applicable underlying service invoice on Knockus Services Private Limited, and the Company raises the corresponding onward invoice on the Buyer under the ApiBox brand. Every invoice shall identify the legal supplier and recipient and follow the actual supply.
5.2 P2P charges. For approved P2P transactions, the Company may charge the Buyer the applicable Platform Charge shown on the Platform, communicated through an authenticated channel or recorded in an accepted Commercial Schedule. The invoice will separately disclose taxable value and GST as required by law.
5.3 P2A Buyer commission. For approved P2A transactions, a Buyer providing an eligible distribution/commission service shall raise a valid tax invoice on Knockus Services Private Limited at the rate communicated through the Platform or accepted Commercial Schedule, subject to reconciliation, GST compliance and acceptance of the service.
5.4 P2A Seller-side charge. For approved P2A transactions, the Company may raise an invoice on the Seller for marketplace, distribution, technology or facilitation services at the applicable rate communicated through the Platform or accepted Commercial Schedule.
5.5 Commercial terms. Rates, margins, commissions, volume slabs and other charges are confidential account-specific commercial terms unless the Company expressly publishes them. The applicable authenticated communication or signed agreement governs the relevant period.
5.6 Invoice period and rounding. Fees and commissions are calculated on the finally reconciled Transaction Value for the applicable invoice period and rounded to two decimal places at invoice level. Invoice totals and tax rounding follow Applicable Law.
5.7 Tax character. No amount is treated as a pure-agent reimbursement, exempt supply or Bill of Supply merely because it passes through the Platform. GST, TDS, place of supply, time of supply, HSN/SAC, debit notes and credit notes follow the actual transaction and Applicable Law.
5.8 Vouchers. Voucher trading, agency commission and additional technology/marketing/support services are treated according to the applicable voucher model and GST law. The underlying goods or services supplied upon redemption remain separately governed.
6.1 Designated Account. A “Designated Account” is a principal collection bank account maintained in the name of Knockus Services Private Limited with an authorised banking or collection partner.
6.2 Virtual Account. A “Virtual Account” is a unique collection identifier allotted through an authorised banking or collection partner and mapped to a Designated Account. It is not a separate bank account, deposit account, wallet or prepaid payment instrument owned by the User.
6.3 Funding. Buyer shall deposit funds only into its allotted Virtual Account and, unless approved after enhanced verification, only from a verified bank account held in its own legal name. Cash, unrelated third-party, circular, accommodation and suspicious funding are prohibited.
6.4 Ledger credit. Funds are reflected in the User’s Platform ledger only after receipt, bank confirmation and reconciliation. A ledger entry is provisional until final reconciliation and does not create ownership, lien, charge or banking rights over any Designated Account.
6.5 Permitted use. Available balance may be used only for approved Platform transactions. No interest is payable. Withdrawal, redemption or refund is allowed only where enabled, legally permitted and successfully reconciled, subject to holds, reversals and verified beneficiary details.
6.6 Set-off and correction. The Company may correct erroneous entries and set off undisputed, finally reconciled, legally directed or contractually payable amounts after providing a statement, except that urgent risk holds may be imposed under Clause 12.
7.1 Instructions. You are responsible for transaction data, beneficiary/customer details, amount, operator, biller, account number and duplicate prevention. Once submitted, a transaction may not be cancellable.
7.2 Status. Success, failure, pending, reversal and refund status is determined through authoritative operator, biller, bank or partner responses and reconciliation. A displayed status may be corrected following final reconciliation.
7.3 Pending and failed transactions. Pending or failed transactions are resolved within the applicable service-provider, partner or regulatory TAT. The Company does not promise an instant reversal where confirmation depends on a third party.
7.4 Disputes. You shall report disputes through the prescribed support channel with transaction ID and evidence within [●] days. Delayed claims may be rejected where records are unavailable or third-party claim timelines have expired.
7.5 Credit notes and reversals. For finally failed, cancelled or reversed transactions, corresponding service value, Platform Charge and commission are adjusted after reconciliation. If an invoice has been issued, the relevant Party shall issue a lawful credit note where required.
8.1 Compliance. You shall comply with tax, data protection, cybersecurity, anti-fraud, telecom, consumer, payment and other laws applicable to your role and maintain required licences, registrations and records.
8.2 Prohibited activities. You shall not use the Platform for fraud, money laundering, unauthorised cash-out, circular trading, sanctions evasion, impersonation, deceptive pricing, prohibited goods/services, unsolicited commercial communication, system interference, credential sharing or infringement.
8.3 Technical restrictions. You shall not reverse engineer, bypass controls, scrape, overload, probe, introduce malware, exploit vulnerabilities, replay API requests, manipulate callbacks/status or access another User’s data.
8.4 Source of funds. You warrant that all funds and transactions are lawful, traceable and connected with the registered business. You shall promptly provide invoices, KYC, bank statements, customer/retailer records and other evidence reasonably required for investigation.
9.1 User responsibility. Each User is responsible for invoices issued in its name, correct GST returns, tax payment, TDS deductions/certificates and record retention. Commercial credit is subject to lawful withholding.
9.2 ITC protection. If ITC is denied solely due to a User’s failure to correctly issue/report an invoice or discharge reported tax, that User shall cure the default or reimburse finally crystallised direct loss, interest and penalty attributable to it, after evidence and an opportunity to respond.
9.3 Reconciliation. Platform reports are operational records and do not replace a User’s statutory books. Users shall reconcile invoices, ledger, bank credits and returns and notify discrepancies promptly.
10.1 Privacy Policy. Personal data is processed in accordance with the ApiBox Privacy Policy available at [insert Privacy Policy URL], these Terms and Applicable Law. The Privacy Policy is incorporated by reference.
10.2 User data duties. Where you collect or submit personal data, you shall provide required notices, obtain valid consent or other lawful basis, limit data to necessary purposes, handle rights requests and protect data.
10.3 Security. The Company and Users shall maintain reasonable technical and organisational safeguards. The Company may use banks, service providers, hosting, communication, KYC, fraud-prevention and support vendors as processors or independent fiduciaries as applicable.
10.4 Incidents. You shall notify the Company immediately of any security or personal-data incident affecting the Platform or shared data and preserve evidence. The Parties shall cooperate with legally required notifications and remediation.
11.1 Fraud report. On a credible fraud, chargeback, lien, freeze, law-enforcement, bank or partner report, the Company may trace transactions, preserve logs, restrict funds, seek evidence and cooperate with lawful directions.
11.2 Freeze exposure. A User is responsible for a frozen or lost amount only to the extent credible records trace it to funds introduced or transactions initiated by that User or its network and the exposure remains actually blocked or lost. Amounts later released or recovered will be credited after permitted deductions.
11.3 Costs. Reasonable documented external investigation or legal costs directly caused by a User’s fraud, wilful misconduct or material breach may be recovered after notice and opportunity to respond. Routine compliance overhead is excluded.
12.1 Immediate measures. The Company may suspend access, restrict a Service, impose limits or hold affected funds where required by law, bank or partner direction, or where it reasonably suspects fraud, security compromise, prohibited use, insolvency, tax default or material risk.
12.2 Notice and review. Unless prohibited by law or likely to prejudice an investigation, the Company will provide a reason category and request necessary information. It will review the continued need for the measure and, where practicable, limit it to affected Services or funds.
12.3 User closure. You may request account closure after clearing dues, pending transactions, reversals, disputes and lawful holds. The Company may retain records required by law or legitimate legal claims.
12.4 Company termination. The Company may terminate access for uncured material breach after reasonable notice, or immediately for fraud, illegality, serious security risk, insolvency, regulatory prohibition or a breach incapable of cure.
13.1 Ownership. All rights in ApiBox, Platform software, APIs, documentation, interfaces, designs, databases, configurations and improvements belong to the Company or its licensors. Sellers retain rights in their own services/content and Users retain their pre-existing data and IP.
13.2 Limited licence. During an active approved account, the Company grants a limited, revocable, non-exclusive, non-transferable licence to access the Platform for authorised business use. No source code, ownership, sublicence, rebranding or white-label right is granted unless separately agreed.
13.3 Brand use. You may not use the ApiBox or Company name, logo or marks in publicity, domains, applications or customer-facing material without written permission and compliance with brand guidelines.
14.1 Dependencies. Services depend on telecom operators, billers, banks, BBPOUs, payment partners, voucher issuers and other third parties. Availability, response time and final status may be affected by those systems.
14.2 No guarantee. The Company uses commercially reasonable efforts but does not guarantee uninterrupted access, constant rates/margins, acceptance of every transaction or commercial profitability. Planned/emergency maintenance may occur.
14.3 Information. Service descriptions and reports are provided for operational use. Users must independently verify tax, legal and commercial suitability. Nothing on the Platform is legal, tax, investment or financial advice.
15.1 User indemnity. You shall indemnify the Company, its directors, officers and personnel against third-party claims, regulatory loss and direct documented cost to the extent caused by your breach, fraud, wilful misconduct, unlawful funds, downstream activity, tax default, data violation or infringement.
15.2 Procedure. The Company shall give reasonable notice and cooperation. You may control the defence using reasonable counsel, but no settlement admitting Company liability or imposing non-monetary obligations may be made without consent.
15.3 Excluded loss. To the extent permitted by law, the Company is not liable for indirect, special, incidental or consequential loss or loss of profit, revenue, goodwill or opportunity.
15.4 Liability cap. Subject to non-waivable law and Clause 15.5, the Company’s aggregate contractual liability to a User shall not exceed the Platform Charges actually received from that User during the three calendar months preceding the event giving rise to liability.
15.5 Carve-outs. Limitations do not apply to the Company’s fraud, wilful misconduct, gross negligence, misappropriation, breach of confidentiality/data obligations, IP infringement or liability that cannot legally be limited. The same loss cannot be recovered more than once.
16.1 Electronic communications. You consent to receive operational, legal, security, invoice and transaction communications through registered email, mobile, portal notification, API/webhook or other authenticated channel. Marketing communications remain subject to consent and Applicable Law.
16.2 Records. Electronic logs, acknowledgements, OTP records, IP/device data, API requests, callbacks, invoices, bank confirmation and ledger records are admissible as electronic records, subject to Applicable Law and evidence of system integrity.
17.1 Updates. The Company may update these Terms for legal, regulatory, security, operational or commercial reasons. The revised version will show an updated date and be notified where material.
17.2 Acceptance. Changes operate prospectively from the notified effective date. Continued use after that date constitutes acceptance. If you do not agree, you must stop new transactions and request closure subject to outstanding obligations.
18.1 Governing law. These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of India.
18.2 Negotiation. A User shall first send a written dispute notice to [Company legal notice email] and allow fifteen Business Days for good-faith resolution.
18.3 Arbitration. Unresolved disputes shall be finally resolved by a sole arbitrator mutually appointed under the Arbitration and Conciliation Act, 1996. If no agreement is reached within fifteen days of a nomination request, either Party may approach the competent court under Section 11. The seat and venue of arbitration shall be New Delhi, National Capital Territory of Delhi; the language shall be English.
18.4 Jurisdiction. Subject to Clause 18.3, the courts at New Delhi, National Capital Territory of Delhi, shall have exclusive jurisdiction over arbitration-related and other legally permissible proceedings. Either Party may seek urgent interim relief from a competent court.
Company: Knockus Services Private Limited
Brand/Platform: ApiBox
Website: https://apibox.co.in/
Registered Office: FF-23, 2nd Floor, Gali No. 2, Mangal Bazar, Laxmi Nagar, Delhi - 110092
General Contact: hello@apibox.co.in | Call/WhatsApp: 9355256888
Support: support@apibox.co.in
Grievance-cum-Nodal Officer: Mr. Sandeep Kumar Yadav, Knockus Services Private Limited
Grievance Contact: grievances@apibox.co.in | Phone: 9355256888
The Company will acknowledge and address grievances within the timeline required by Applicable Law and, in any event, aims to resolve them within twenty days depending on their nature.
Security Incident Contact: grievances@apibox.co.in, unless a dedicated security address is published on the Platform.
A notice relating to termination, arbitration or legal proceedings should also be sent by registered post/courier to the registered office.
20.1 Entire terms. These Terms, the Privacy Policy, commercial terms displayed/accepted for the account, API documentation and applicable service policies constitute the agreement for website/Platform use, unless replaced by a separately signed agreement for the same subject.
20.2 Priority. If a signed Master Service Agreement conflicts with these Terms, the signed agreement prevails for the relevant relationship, followed by its schedules, these Terms and operational/API policies, unless Applicable Law requires otherwise.
20.3 Assignment. You may not assign your account or obligations without written consent. The Company may assign these Terms to an affiliate or successor with notice, provided obligations continue.
20.4 Severability and waiver. An invalid provision is modified to the minimum extent necessary; remaining provisions continue. Delay in enforcing a right is not a waiver.
20.5 Survival. Accrued payment, tax, reconciliation, confidentiality, data, IP, investigation, indemnity, liability, dispute and record-retention obligations survive closure as necessary.