Terms & Conditions

These Terms and Conditions ("Terms") govern access to and use of the website www.apibox.co.in, the APIBox platform, APIs, dashboard and related technology infrastructure (collectively, the "Platform"). The Platform is operated by Knockus Services Private Limited, a company incorporated under the Companies Act, 2013, operating under the brand name "APIBox" ("Company", "APIBox", "we", "us" or "our"). By registering for, accessing or using the Platform, you acknowledge that you have read, understood and agreed to these Terms.

1. ABOUT APIBOX

• APIBox is a Business-to-Business (B2B) digital marketplace and technology platform.
• APIBox enables registered business users to discover, access and purchase digital services offered by independent third-party Sellers and Service Providers through a common technology platform.
• APIBox does not itself provide the underlying Mobile Recharge, DTH Recharge or Utility Bill Payment service.
• The underlying services are supplied, processed or fulfilled, as applicable, by independent third-party Sellers, Service Providers, telecom operators, DTH operators, billers, aggregators, authorized payment ecosystem participants and/or other third parties.
• APIBox primarily provides the technology and marketplace infrastructure that facilitates transactions between Buyers and Sellers.

2. DEFINITIONS

• “Company” means Knockus Services Private Limited.
• “APIBox” or “Platform” means the B2B marketplace, website, software, APIs, dashboards and related technology infrastructure operated by the Company under the APIBox brand.
• “Buyer” means a registered business user who accesses or purchases Services made available by Sellers through the Platform.
• “Seller” means an independent third-party business/entity that lists, supplies, facilitates, processes or makes Services available to Buyers through APIBox.
• “Service Provider” includes any Seller, telecom operator, DTH operator, biller, aggregator, technology provider, payment ecosystem participant or other third party involved in providing or fulfilling an underlying Service.
• “Services” means Mobile Recharge, DTH Recharge, Utility Bill Payment and other digital services made available by Sellers through the Platform.
• "Transaction” means a request/order initiated by a Buyer through the Platform for a Service offered by a Seller.
• “User” means any authorized Buyer, Seller or other business user registered with APIBox.

3. B2B NATURE OF THE PLATFORM

• APIBox is intended primarily for business and commercial use.
• Eligible Users may include retailers, distributors, enterprises, merchants, companies, proprietorship firms, partnership firms, LLPs and other eligible business entities or professionals.
• Users shall provide accurate business and KYC information as required by APIBox or applicable Sellers/Service Providers.
• APIBox may approve or reject registration based on its internal risk, compliance and onboarding policies.

4. ROLE OF APIBOX

• APIBox acts as a B2B marketplace and technology facilitator.
• Depending upon the applicable transaction flow, the Platform may facilitate discovery of Services, interaction between Buyers and Sellers, electronic transmission and routing of transaction requests, API connectivity, transaction-status communication, reports and transaction history, reconciliation information, account/ledger functionality where applicable, support and dispute coordination, and technology integration between participants.
• APIBox’s role should not be interpreted as meaning that APIBox itself is the telecom operator, DTH operator, utility provider, biller or other underlying Service Provider.

5. INDEPENDENT SELLERS

• Services available through APIBox are offered or fulfilled by independent third-party Sellers/Service Providers.
• Sellers are responsible, as applicable, for availability of their Services, accuracy of Service information supplied to APIBox, processing of Transactions, applicable pricing supplied by them, transaction status, service fulfilment, reversals and refunds attributable to their Services, compliance with laws applicable to them, and maintaining necessary registrations, approvals and authorisations.
• APIBox may onboard, suspend, replace or remove Sellers based on commercial, technical, risk, compliance or operational considerations.

6. NO GUARANTEE OF SERVICE AVAILABILITY

• Availability of any Service may depend upon the relevant Seller or external Service Provider.
• A Service may temporarily become unavailable because of operator downtime, biller downtime, Seller downtime, banking/network failure, scheduled maintenance, technical issues, API failure, regulatory restrictions, third-party system failure, force majeure or other circumstances beyond APIBox’s reasonable control.
• APIBox does not guarantee uninterrupted availability of every Seller or underlying Service.

7. BUYER ACCOUNT & REGISTRATION

• A Buyer may be required to provide legal/business name, authorized person details, PAN, GSTIN where applicable, address, email address, mobile number, bank account information, business registration documents, KYC documentation and other information reasonably required for onboarding or compliance.
• Users must ensure that information submitted to APIBox remains accurate and current.
• APIBox may request updated KYC or business documents at any time where reasonably required.

8. ACCOUNT SECURITY

• Users are responsible for maintaining the confidentiality of their username, password, OTP, API keys, tokens, IP whitelisting credentials and authentication credentials.
• Transactions initiated using valid User credentials may be treated as authorized unless APIBox has been informed of unauthorized access and has had a reasonable opportunity to secure the account.
• Users must immediately notify APIBox if unauthorized access is suspected.

9. MOBILE RECHARGE

• Mobile Recharge available through APIBox is supplied or fulfilled through third-party Sellers and relevant telecom/service ecosystems.
• Before submitting a recharge request, the Buyer must verify the mobile number, operator, circle where applicable, recharge amount and selected plan.
• Once successfully processed by the applicable Seller/operator, a recharge may not be cancellable.
• APIBox shall facilitate status information and reasonable support for disputed Transactions, but final fulfilment may depend upon the applicable Seller/operator.

10. DTH RECHARGE

• For DTH Recharge, Buyers are responsible for verifying the subscriber/customer ID, DTH operator, recharge amount and selected plan/package where applicable.
• A successfully processed recharge may not ordinarily be cancellable.
• Any operator-specific restriction or policy may apply to the underlying Service.

11. UTILITY BILL PAYMENT

• Utility Bill Payment Services may include electricity, water, gas, broadband, postpaid telecommunications, FASTag and other supported bill-payment categories made available on the Platform from time to time.
• The actual payment processing and settlement chain may involve Sellers, billers, banks, aggregators and/or authorised payment-system participants.
• APIBox’s contractual description must reflect its actual role in each transaction chain and should not be interpreted as implying any regulatory status or authorization that APIBox does not hold.
• Users must verify bill details before authorizing payment.

12. TRANSACTION STATUS

• “Successful” means the Transaction has been reported as successfully processed.
• “Pending” means final confirmation is awaited from the relevant Seller/Service Provider.
• “Failed” means the Transaction could not be successfully processed.
• “Reversed” means the amount relating to a failed/reversed Transaction has been returned or adjusted as applicable.
• Transaction status displayed by APIBox may depend upon information received from the relevant Seller or Service Provider.

13. PENDING TRANSACTIONS

• A Pending Transaction should not automatically be treated as failed.
• The Buyer should wait for final confirmation before initiating a duplicate Transaction for the same customer/service.
• If a Buyer repeats a Transaction while the earlier Transaction remains pending and both are subsequently successful, APIBox shall not automatically be responsible for the duplicate transaction where the Platform had correctly shown the earlier Transaction as pending.
• APIBox will, where appropriate, assist in obtaining status from the relevant Seller.

14. FAILED TRANSACTIONS & REVERSALS

• Where a Transaction fails and the relevant Seller/Service Provider confirms a reversal, the applicable amount shall ordinarily be credited or adjusted in the Buyer’s account or ledger according to the applicable transaction flow.
• Reversal timing may depend upon confirmation from the relevant Seller, operator, biller, bank or payment participant, subject always to mandatory reversal and compensation timelines under the applicable laws of India and relevant payment-system rules. The complaint-handling periods in Section 31 do not replace those timelines.
• APIBox will make reasonable efforts to reflect confirmed reversals promptly.

15. REFUND POLICY

• Refunds, where applicable, will ordinarily be processed according to final transaction status, Seller policy, Service Provider/operator/biller confirmation, applicable payment-system rules and applicable law of India.
• A successful Mobile Recharge or DTH Recharge normally cannot be refunded merely because the Buyer entered incorrect customer details.
• APIBox may facilitate disputes with the Seller where a genuine processing discrepancy exists.

16. PRICING, MARGIN & COMMERCIALS

• Service pricing, commission, margin, incentive or other commercial terms may vary based upon Seller, operator, service category, transaction volume, commercial agreement, promotional arrangement or market conditions.
• Commercials displayed through APIBox may change from time to time.
• Applicable rates at the time a Transaction is initiated will ordinarily govern that Transaction unless otherwise agreed.

17. TAXES

• Users and Sellers are independently responsible for their applicable tax obligations.
• GST, TDS or other statutory taxes may be charged, deducted, reported or adjusted as required under applicable law of India and the applicable commercial arrangement.
• Invoices, commission statements or other tax documents may be generated or made available based upon the nature of the Transaction and the parties involved.

18. WALLET / ADVANCE BALANCE

• Where APIBox provides an account ledger, advance balance or similar functionality for facilitating B2B Transactions, such functionality shall be governed by the applicable commercial arrangement and legal structure.
• A ledger balance displayed on the Platform should not automatically be construed as a bank account, deposit account or independently regulated payment instrument unless specifically stated and lawfully offered as such.

19. BUYER RESPONSIBILITIES

• Buyers shall provide accurate information, maintain sufficient applicable balance/credit, verify transaction details, protect login/API credentials, use the Platform only for lawful business purposes, maintain appropriate customer authorization where required, comply with applicable tax and business laws, avoid misuse of Seller Services and refrain from fraudulent transactions.

20. SELLER RESPONSIBILITIES

• Sellers shall be responsible for ensuring that Services offered through APIBox are lawful and that they possess necessary authority, agreements, registrations or approvals applicable to their role.
• A Seller shall not intentionally provide misleading Service information or knowingly process unauthorized or fraudulent transactions.
• APIBox may seek documentation from Sellers to verify their business and authority.

21. PROHIBITED ACTIVITIES

• Users shall not use APIBox for fraudulent transactions, money laundering, unauthorized account access, identity theft, credential sharing or theft, system manipulation, artificial transaction generation, unlawful resale, API abuse, malware or cyber attacks, unauthorized scraping, bypassing security controls or activities prohibited by applicable law of India.
• APIBox may restrict or suspend accounts where suspicious activity is detected.

22. FRAUD, RISK & ACCOUNT MONITORING

• APIBox may employ automated or manual risk controls.
• Transactions or accounts may be temporarily held, restricted or reviewed where APIBox reasonably detects unusual transaction patterns, suspected fraud, compromised credentials, regulatory/compliance concerns, disputed transactions, suspicious funding or abuse of the Platform.
• Additional information or documentation may be requested before restrictions are removed.

23. SUSPENSION & TERMINATION

• APIBox may suspend or terminate access where a User violates these Terms, provides false KYC information, engages in fraud, misuses the Platform, creates material security risk, violates applicable law of India or fails to meet agreed commercial obligations.
• Where legally and operationally appropriate, Users may be given an opportunity to clarify the matter.

24. API USAGE

• Users accessing APIBox through APIs must protect API credentials and comply with applicable technical documentation.
• APIBox may apply rate limits, IP whitelisting, authentication requirements, security controls, transaction limits and maintenance windows.
• Users must not attempt to circumvent these controls.

25. THIRD-PARTY DEPENDENCY

• APIBox integrates or communicates with independent third-party systems.
• Consequently, APIBox cannot control every component of an underlying transaction.
• Temporary disruption caused solely by third-party infrastructure does not automatically constitute a failure by APIBox to perform its marketplace or technology obligations.

26. INTELLECTUAL PROPERTY

• The APIBox name, logo, Platform interface, software, documentation, proprietary technology and other Company-owned intellectual property remain the property of Knockus Services Private Limited or its applicable licensors.
• Third-party trademarks belong to their respective owners.
• Displaying a third-party brand on APIBox does not by itself imply ownership by APIBox.

27. DATA & PRIVACY

• APIBox may process business, account, transaction, device and other information necessary to operate the Platform, provide support, prevent fraud and comply with legal obligations.
• Personal data processing is additionally governed by APIBox’s Privacy Policy, available at https://apibox.co.in/PrivacyPolicy, and the applicable data-protection laws of India to the extent in force. Disputes arising under these Terms are subject to Section 35, without limiting any statutory privacy remedy or jurisdiction of a competent authority.

28. PLATFORM DUE DILIGENCE

• To the extent APIBox qualifies for any applicable intermediary treatment under Indian law for a particular function, the Company will comply with the legal requirements applicable to that function.
• Applicable rules, privacy policy and user terms should be reviewed periodically to reflect changes in law and the Platform’s actual role.

29. LIMITATION OF LIABILITY

• APIBox shall remain responsible for obligations attributable to operation of its own Platform to the extent required by applicable law of India and contract.
• Subject to applicable law of India, APIBox shall not be liable for an underlying Seller’s independent acts or omissions merely because the Service was accessed through the Platform.
• Neither party shall be liable for indirect, incidental or consequential loss except where such exclusion is prohibited by applicable law of India.
• Any contractual liability cap should be stated in the applicable commercial agreement/order form rather than using an arbitrary amount in these Terms.

30. INDEMNITY

• To the extent permitted by law, a User agrees to indemnify the Company against losses, claims or expenses arising from that User’s unlawful use of the Platform, fraud, breach of these Terms, violation of third-party rights, unauthorized use of API credentials, material misrepresentation or violation of applicable law of India.
• Corresponding Seller indemnities may be included in the Seller Agreement.

31. TRANSACTION DISPUTES AND GRIEVANCE SUPPORT

• Transaction disputes may be submitted through the Platform support channel or by email to support@apibox.co.in. Users should provide their registered business details, Transaction ID, transaction date, amount, service category, description of the issue and available supporting records. Report suspected fraud or unauthorised access immediately.
• APIBox will acknowledge a complaint within 24 hours of receipt and provide a complaint reference. APIBox will seek to resolve transaction-processing complaints within 15 calendar days of initial receipt. Any request for additional information will be made promptly and will not restart a mandatory legal deadline.
• Where resolution depends on a Seller, operator, biller, bank or payment-system participant and the complaint remains unresolved after 15 calendar days, APIBox will escalate it to the relevant participant and notify the User of the reason for delay and the expected next step.
• By 30 calendar days from initial receipt, APIBox will provide either a resolution or a reasoned written status identifying the outstanding issue, responsible participant and expected completion date. A status update is not a resolution; unresolved cases will remain open with updates at least every 7 calendar days until closure.
• Users may escalate unresolved complaints to grievances@apibox.co.in, addressed to the Grievance Officer, Mr. Sandeep Kumar Yadav.
• These are contractual complaint-handling timelines, not a uniform refund or reversal period. Shorter or otherwise mandatory deadlines, automatic-reversal requirements and compensation rights under the laws of India and applicable RBI, BBPS or other authorised payment-system rules prevail wherever applicable. Third-party dependency does not extend any mandatory deadline or excuse an obligation imposed on APIBox by law.
• All periods in this Section are calendar days unless expressly stated otherwise. Transaction complaints under this Section do not prevent a User from invoking Section 35 or any available statutory remedy.

32. FORCE MAJEURE

• Neither APIBox nor an affected party shall be responsible for delay caused by circumstances reasonably beyond its control, including natural disasters, war, government restrictions, widespread telecommunications/network failure, power disruption or failure of critical external infrastructure, subject to applicable law of India.

33. CHANGES TO SERVICES

• APIBox may add, remove or modify Sellers, Services, features and Platform functionality.
• Material contractual changes will be communicated in a manner appropriate under applicable law of India and the relevant business relationship.

34. AMENDMENTS TO TERMS

• APIBox may update these Terms to reflect changes in law, regulation, Platform functionality or business operations.
• The latest version and effective date will be published on the Platform.
• Continued use after an amendment becomes effective will constitute acceptance to the extent legally permissible.

35. GOVERNING LAW & JURISDICTION

• These Terms, the parties’ contractual obligations and disputes arising out of or relating to the Platform shall be governed by and construed in accordance with the laws of India. Throughout these Terms, references to “applicable law”, “applicable laws” or “law” mean the laws of India, including applicable statutes, rules, regulations, binding directions and orders, to the extent relevant and in force.
• Negotiation: A party raising a contractual dispute shall send a written notice describing the dispute, relevant facts and requested relief. Notices to the Company shall be emailed to grievances@apibox.co.in, addressed to the Legal Department, Knockus Services Private Limited, with the subject “Legal Notice / Contractual Dispute”. Notices to a User may be sent to the email address registered on the Platform. The parties shall attempt in good faith to settle the dispute within 30 calendar days after receipt of the written notice.
• Jurisdiction: If the dispute is not settled within that 30-calendar-day period, the competent courts at Delhi, India, shall have exclusive jurisdiction to the extent those courts otherwise have jurisdiction under the laws of India. This clause does not confer jurisdiction on a court that lacks it, exclude a mandatory statutory forum, or limit any non-waivable remedy. A party may seek urgent interim relief or take action necessary to preserve a limitation period without waiting for the negotiation period to expire.
• The negotiation process does not suspend mandatory complaint, refund, reversal or compensation timelines, and does not automatically extend a statutory limitation period. Formal service requirements prescribed by the laws of India remain applicable notwithstanding the email-notice arrangement above.

36. CONTACT INFORMATION